CUSTOMER SURVEY

1. What state was the service visit performed?	Georgia. North Carolina. South Carolina.
2. When I called in, the receptionist was:	Friendly and helpful. Average. Clearly having a bad day.
3. My technician was:	On time. Late but I was called. Late and didn’t call.
4. My technician informed me of the service condition . . .	In a helpful way. Didn't really explain much. Was rude or mumbled something.
5. Upon explanation of the problem, the technician offered me:	Repair only option. An “upgrade” option. A “replacement” option. A Maintenance Agreement. Nothing was offered - an invoice and that was it.
6. The charges were explained to me.	In detail. No explanation was needed. Questions I had were not answered well.
7. My service problem was completed and . . .	It works great. It works, but a mess was left. The service problem was NOT fixed.
8. Overall, my experience with the recent service call I had was…	Just great. About average. Lacking in professionalism. So poor I’m considering changing companies.
9. Comments?